FAQ's

North Valley Storage is dedicated to providing you with the best in customer service. Below are the answers to many of the most common questions. If your questions are not answered here, please feel free to contact your nearest facility and speak to one of our Self Storage Professionals.

Do I provide my own lock? Who keeps the key?
We can sell you a lock, or you can provide your own. We do not keep a copy of the key.

How can I pay my bill? What form of payment do you accept?
You can pay in person by check, cash or major credit card. You can also set up automatic billing at the front office.

Is my rental month-to-month?
Yes, your commitment is month to month. The minimum rental period is one month.

Do I get a discount if I am renting for a long period?
Speak with our facility manager for pricing.

Do you sell packing supplies?
Yes, we sell a full range of supplies. We will be happy to assist you in determining your needs.

Can you rent me a truck?
We do not have truck rentals on site, but would be pleased to refer you to one of our preferred providers.

Can you recommend a mover?
We can provide you a list of area movers to meet your needs.

What can I store in my unit?
Furniture, appliances, clothing, kitchen items are all permitted. You may not store perishable or hazardous items.

How much space do I need?
Each customer is different. We will be pleased to assist you in determining your specific requirements.

Do you have an administrative fee for move-in?
Yes, there is a fee of $15

How long is my term?
Units are rented month-to-month unless you request a long term pricing special.

Is there a deposit?
There is no deposit required other than current rent.
Hours differ by location. Please click here for gate and office hours for each facility.

What documentation do I need to rent a unit?
You will need a valid drivers license or other acceptable form of photo ID.

What kind of security system do you have?
We have gate-controlled access and individual alarms on every storage unit door.

Do you offer boat and RV storage?
We have outdoor storage at the Rinaldi Street facility

Do I need Insurance?
Your goods may be covered under your household insurance plan or you may purchase insurance at the office. North Valley Storage and Nova Storage do not insure your goods.

We hope you found this information to be helpful. If you have further questions, please contact us directly.