Nova Storage is dedicated to providing you with the best in customer service. Below are answers to many of the most common questions. If your concerns are not addressed here, please feel free to contact your nearest facility and speak to one of our self storage professionals.

 

Do I provide my own lock? Who keeps the key?

We can sell you a lock or you can provide your own. We do not keep a copy of the key.

 

How can I pay my bill? What form of payment do you accept?

You can pay in person by check, cash, or major credit card. You can also set up automatic billing at the front office.

 

Is my rental month-to-month?

Yes, your commitment is month-to-month. The minimum rental period is one month.

 

Do I get a discount if I am renting for a long period?

Please speak with our facility manager for pricing.

 

Do you sell packing supplies?

Yes, we sell a full range of supplies. We will be happy to assist you in determining your needs.

 

Can you rent me a truck?

While we do not rent trucks onsite, we do offer a free move-in truck for new tenants renting 100 square feet or more. Please call for details.

 

Can you recommend a mover?

We can provide a list of area movers to best meet your needs.

 

What can I store in my unit?

Furniture, appliances, clothing, and kitchen items are all permitted. You may not store perishable or hazardous items.

 

How much space do I need?

Each customer is different. We’re happy to assist you in determining your specific requirements.

 

Do you have an administrative fee for move-in?

Yes, there is a fee of $20.

 


 


Nova Storage

 

How long is my renting term?

Units are rented month-to-month unless you request a long-term pricing special.

 

Is there a deposit?

There is no deposit required other than current rent.

 

What documentation do I need to rent a unit?

You will need a valid driver’s license or another government-issued form of photo ID.

 

What kind of security system do you have?

We have gate-controlled access and individual alarms on every storage unit door.

 

Do you offer boat and RV storage?

We have outdoor storage at the Mission Hills and South Gate locations.

 

Do I need insurance?

Your goods may be covered under your household insurance plan or you may purchase insurance at the office. Nova Storage does not insure your goods.

 

We hope you find this information to be helpful. If you have further questions, please contact us directly.