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Nova Storage 825 West Avenue L12 Lancaster, CA 93534 (661) 535-1796
Facility Reviews Summary
3 Reviews
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Quality - 5.0 (Excellent)
Customer Service - 3.0 (Good)
Price - 3.7 (Great)
Convenience - 5.0 (Excellent)
Customer Reviews of this Facility

Allen 10/07/18
Recommend: Yes
Not very happy
When Nova took over they raised the rent even though the previous owners (the space place) raised the rent before they sold!! Not fair but still the cheapest in town. The staff Yolanda has a great personality and was very pleasant. Her job must be tough!! While I was there to pay my unit a customer came into the office upset saying that he was promised that the rent would not increase! I experienced the same from the previous company The Space Place. They lied! What can we do? Its not Yolandas fault. I hope her job gets easier because she is a good person. If Yolanda is reading this, please keep your great attitude and personality.

Anonymous 10/05/18
Recommend: No
Not very happy so far with this company
Nova Storage took over The Space Place, I asked when I paid my Sept rent if rent were going to be increased, I was told they were not, when I submitted questions online, no response was ever received. Although I was told rent was not increasing, my rent was increased 15%, but manager says she was not told. So, so far I am not to happy with this place.

Anonymous 09/30/18
Recommend: Yes
Nova bought out The Soace Pkace and I went in on August 25, 2018 to pay my bill. The new manager requested that I full out a new rental agreement and assured me the new company would not raise the rental amount on the units. I received a letter dated September 4, 2018 advising me that as of October 1, 2018, the rent would be increased from $45.00 to $55.00 per month. Not a very good first impression of the new company.